Shipping

Holiday and Christmas season 2026 – a few notes:
– Sebastian Foster normally processes orders in 2-7 days. However, processing and shipping picks up from Nov 20th through Dec 22nd every year.
– Orders are processed and shipped in 24-48hrs after Thanksgiving to ensure customers receive their orders asap for the holidays. This pace continues up to Dec 22nd.
– After Dec 15th or so, for U.S. customers, I strongly encourage you to select USPS "Priority Mail." USPS "Ground Advantage" service seems to get less reliable every year the last few years. It is billed as taking 3-5 days but it isn't unusual for it to take 7-12 days.
– If you want an order for Christmas I would order asap but not later than Dec 20 (this is for U.S. customers)
– International customers, I would order no later than Dec 10 and that could be pushing it (except Canada is usually pretty good about 7-10 day delivery)
– I do not normally send tracking details but can provide it to you if you email me, Lad@sebastianfoster.com
International customers, unfortunately, Sebastian Foster cannot guarantee delivery of international orders, order as soon as possible. There are times that international packages to the EU, Canada, Australia, New Zealand, and the UK can take several weeks. Most packages take 7-20 days but they can also get caught in Customs in the U.S. or on your side and take more like 4-6 weeks.

U.S. Shipping is $5 for most small prints and always $10 for big prints and multiple print orders, if you order one item or multiple items
International Shipping varies by country. International shipping fees are very close to exactly what it costs. 

Order Tracking and Delivery Confirmation

I don’t normally provide delivery confirmation and/or tracking information when you place an order on Sebastian Foster. However, please email me if you have any questions. Sebastian Foster has been shipping paintings and prints for many years at this point, it is standard business here.

Packaging
Prints are shipped two ways, in a very hard tube or flat in a flat mailer. We ship all prints in clear bags to protect the print surface and keep everything in perfect condition.

Prints equal to and smaller than 13 x 19 inches are shipped flat. Sebastian Foster uses very hard rigid mailers for flat shipping. If you order several small prints, we will likely ship all of them in the same flat package- but we may increase the protection to the package.

Prints larger than 13 x 19 inches are rolled in large, strong tubes. I only use 3” x 20” and 4” x 20” tubes. 3 inch and 4 inch diameter tubes are large diameter tubes that help keep the print nice and easy to naturally unroll for framing.

We only ship with the U.S. Postal Service (USPS). Also, please note that I usually take 2-7 days to process orders.

Returns
You can return an order (all or part) with no questions asked up to 15 days from the date that you receive your order. You will receive a full 100% refund if the item(s) is returned in the same condition it was delivered.

Replacements
We replace prints that have been damaged during the shipping process. However, damaged items must usually be returned to receive a refund or replacement. Replacement items are subject to availability at time of replacement. Sebastian Foster reserves the right to choose between a replacement or refund for the damaged item.

Lost items
We ship everything with “Delivery Confirmation” service. If an item becomes lost we will replace the item at our expense. However, if an item is shown as “Delivered” by the U.S. Postal Service, we will not replace that item or provide a refund. Problems often arise when orders are shipped to apartment units, condos, office buildings, and college dorms. Please be sure your local postal carrier knows how to handle your delivered items if you cannot control items that are left on/at a door step, hallway or office.